Succeeding with Zapier Support and Contact

Are you stuck automating tasks with Zapier? This guide explores available support options for your plan, including email, live chat wait times, & expert help.

Miguel Arao

7/5/20242 min read

Need help with Zapier? This guide explores the available support options depending on your plan.

How do I report an issue?

You can report issues through various channels depending on your plan:

Email
Live Chat (if available based on your plan)
Zapier Community: Zapier staff participate in the forum and can assist with troubleshooting.
Hire an Expert.

What is the email of Zapier Support?

The email address is contact@zapier.com. Zapier offers email support to all users to learn more about their concerns using Zapier.

Is there a live chat agent?

Yes. Zapier has live chat agents that would respond to every of your concerns. However, getting a named Live chat Agent depends on your plan. Currently, a named Customer support who’d be deeply familiar with your account is only available on the Enterprise plan.

How can I contact the live chat of Zapier?

Zapier Live Chat is a feature only available to users on Professional plans with 2k+ tasks and other higher plans. However, the response time varies based on the user plan.

Professional Plan: Available Monday to Friday, 6 a.m. to 8 p.m. EST. Target Wait Time is <5 minutes

Team & Enterprise Plan: Available 24 hours a day, 5 days a week, except Fridays when we close support at 8 p.m. ET. Target wait time: <1 minute

If you want to contact Zapier via Live Chat, reach out within the specified time frame applicable to your plan.

How can I call Zapier support? Is there call support?

No, Zapier does not have call support currently. Zapier can only be contacted via email or through the use of Live chat depending on your plan.

Zapier Support Channel

Plan Email Live Chat Availability Target Wait Time

Free Trial Yes (30 days) N/A N/A

Free Yes N/A N/A

Professional Yes Available Monday to Friday, 8 hours Monday-

6 a.m. to 8 p.m. EST. Target Wait Friday, 24 hours

Time <5 minutes Available for on weekends

customers on Professional plans

with 2k+ tasks

Team Yes Monday-Friday, 6 AM to 8 PM EST 1 hour (first

response), 8 hours (follow-up), 24 hours (weekends)

Enterprise Yes 24/7 (except Fridays after 8 PM EST) Less than 1 minute

How do I get help with the Zap I’m building?

There are various ways to get help when you get stuck with a Zap or some other things you are building. However, there are various ways to get help with it. You can read Zapier resources on Zaps on the Help Centre, visit Zapier Community to see how others solved something similar or reach out to one of our experts here: https://zapier.com/experts/miguel-arao-automation-expert-i3-visionaries.

Need Additional Help with Zapier?

If you're building complex Zaps or require faster assistance, i3 Visionaries can help. Our team of Zapier experts offers personalized consultations, expedited troubleshooting, and guidance in crafting customized automation solutions.

Get in touch with us via: https://i3visionaries.com/contact-us or send an email to support@i3visionaries.com to discuss your specific needs. We’d be glad to give you real-time support.

Check out one of our experts here: https://zapier.com/experts/miguel-arao-automation-expert-i3-visionaries

Note: To learn more about how to Hire A Zapier Expert read our blogpost on: Struggling with Zapier? You Need a Zapier Expert!

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